WordPress Hosting + Maintenance
Your website’s well-being is our priority
Your website is like a houseplant
We’ve been known to tell folks to think of their website like a houseplant: they really add something to the space, but now you are left wondering how much water they need and what to do if the leaves start getting crinkly… or rather, how often to run updates in WordPress and what to do if your website suddenly won’t load on a Saturday. Luckily, we’re here to take care of all the necessary upkeep of your fiddle leaf fig—er—your website.
We’re committed to making sure that the websites we build continue to thrive, function, and stay secure after we’ve launched them.
We never want our clients to feel like they aren’t sure what to do if something isn’t working correctly.
When you build a website with Valerian, you get:
FAQs
Is this required?
Yes, if you choose to build your website with Valerian, you must host with us and have one of our care plans. We require this because of our commitment to quality and security. There are a lot of places that offer hosting or maintenance out there, but the results vary wildly and it’s not uncommon for folks to have issues or even experience security problems. Because of this, we handle our hosting and maintenance in-house so we can know that the websites we build won’t be crashing or dangerous to the people who use them.
What if I already have WordPress hosting?
You should keep your account open to make sure that your current site remains live until we launch the new one. Once we’ve launched your new Valerian site, we can help you close down your old hosting account.
Does the care plan include content updates or other work on my website?
Unfortunately, these kind of changes are a larger time and personnel commitment than our care plans account for. But don’t worry; we have support available either as a retainer or as 2-hour time blocks.
What happens if my site is hacked or down?
We’re proud to say that in the 10+ years, we’ve only ever encountered two hacked sites, and both of those instances came down to weak administrator passwords. This isn’t to say that hacks can’t happen, but it certainly has been a rare occurrence for our websites. We have multiple monitors and scans in place, and if we find a breach, we’re quick to remove the vulnerability and install a patch to make sure it doesn’t happen again. While we can’t make any guarantees that you won’t ever be hacked, we do feel very confident in our preventative measures, and it’s likely that you won’t experience an issue.
As for downtime, our hosting provider guarantees 99.99% uptime availability. We’re alerted within minutes of any downtime issue and can quickly investigate to determine if it’s related to our hosting, your domain registrar, or other issues. There are factors outside our control, but we typically see a resolution within minutes (though in special cases it may take hours or even a business day).
Interested but aren’t a Valerian client?
We reserve our care plans for our clients. Because we are committed to giving our clients the best service possible, we don’t allow folks to sign up for just our care plans. If you’re interested in getting this kind of hosting, maintenance, and support, please take a look at our website offerings or take our website quiz to see what website package would be the best fit for you and your business!