What’s New
This month’s update is a doozy! 😲 We’ve got a new hosting plan (and improvements to our existing plans), new accessibility service offerings, our Shopify pilot, and some exciting automation possibilities for your team (or your clients)!
There’s so much to cover that we’re splitting the update into two parts, so keep an eye out next week for more info on accessibility and automation!
New WordPress hosting plans
We’ve heard our partners’ requests for a hosting plan for clients that only need a basic site, so we’re excited to announce that we’ve added a new Starter tier and updated our existing tiers to be more impressive than before.
Here’s the breakdown of our hosting plans, as of May 2025:
| Tier | Starter (NEW) | Sprout | Grow | Bloom |
|---|---|---|---|---|
| Disk space | 10GB | 20GB (increase from 15GB) | 40GB (increase from 30GB) | 60GB |
| Bandwidth | 50GB | 75GB (increase from 50GB) | 150GB (increase from 100GB) | 300GB |
| Price | $15/month | $20/month | $40/month | $60/month |
| Recommended selling price | $30–45/month | $40–60/month | $80–120/month | $120–180/month |
Existing sites will automatically receive any improvements to their subscribed plan; no action is necessary to get these benefits. 🤩
Shopify development, care plans, and support
We’re so excited to announce that we’re now offering Shopify services alongside our WordPress services! 🥳 Get all the expertise and top-notch support you’ve come to expect from the Valerian team for your clients’ Shopify sites.
We’re considering this our Shopify pilot, meaning that everything is still subject to changes and adjustments as we fine-tune things over the next 6 months. We’ve taken what we can from our WordPress processes and learned all about Shopify, but we know there will be some little details along the way that might cause us to shift things a bit. If you have any questions or have feedback for us, let us know in Slack!
Here are the deets, as they currently stand:
Website projects
Shopify development will work very similarly to our WordPress development: simply ping us in Slack when you’d like a project quote. We’ll follow up with a project agreement once we’ve worked through any initial details we need to properly scope. If everything sounds good, we get to work using our tried and true processes and our new Shopify skills.
Care plans
$20/month | Suggested selling price: $40–60/month or bundle with a support retainer
- Proactive uptime, SSL, and domain monitoring (We’ve seen several clients forget to renew their domains lately, so this last item might prove to be extra helpful! 😉)
- Alttext.ai Shopify app access and reasonable use credits
- Initial 15 minutes of support for the following:
- Email delivery issues
- DNS changes/questions
- Redirects
- Functionality issues/questions
- “I have a quick question…”
- Partner Portal management
- Organized credentials
- Site notes
- Contact management
- Access to retainer support and add-ons
Since Shopify is very different from WordPress, we’ve worked hard to design a care plan that offers recurring income for you and added benefits for your client. Care plans also set the stage for a successful support experience, so we will require care plans to access our support for Shopify sites.
Support
Your existing support retainer with Valerian now covers Shopify! Simply add sites to the Partner Portal and activate a care plan; we’ll take it from there on any support requests!
If you have any questions about our new Shopify services, get in touch via Slack!
Partner Guide Updates
Here are all the new posts we’ve added to our Partner Guide since our last update:
- Using our shared 1Password vault to securely share and organize credentials
See how we use 1Password and learn about the features that make it one of our favorite tools! - How does billing work?
Get all the details about how billing for your support retainer works. - Where can I find my support timesheets?
Want to see the time tracked to your support retainer? We make it easy! - What if I have an emergency?
We’re here to help, even when the unexpected happens. - How we use PostMark for transactional emails
We help ensure emails get where they need to go with Postmark and PostSMTP! - Why we recommend CloudFlare as a DNS standard for your clients
Here’s why we love CloudFlare and recommend you use it for your clients’ DNS. - Why do you ask for my client’s contact information and other details?
How do we use your clients’ contact info? We’re glad you asked! - How we use Google Drive and Workspace with you and your clients
Google Workspace is a crucial tool for our white-label partnership. Find out how we use different tools to work as part of your team!
Wish we had a particular post in the Partner Guide? Let us know in Slack! We’ll add requested guides ASAP.
Keep an eye out for the other half of our Partner Update next week!