We’re excited to announce 2 new resources for our white-label partners:
- The Partner Updates page
Find out what we’re working on and when new services launch! Updates will automatically be posted to our shared partner Slack channel to make any follow-up easy. - The Partner Guide
A one-stop reference for all the details, specs, and FAQs of our white-label partnership. It’s currently a work-in-progress, but we have more than 75 posts in the pipeline!
Want to know more? We’ll talk more about each new resource below.
Partner Updates
When we get a chance to chat with you in real-time, we often let you know about upcoming launches or future plans, but we wanted a place to post the things we’re excited about in case we don’t get a chance to let you know in conversation. Our Partner Updates page will be the place where we post about what’s in the works! Here’s a sneak peek at what you can expect to see soon:
- Active support and care plan requests from your clients will soon be viewable in Slack, along with the status of each request.
- The Partner Portal 2.0 is coming soon! We’re so excited about the updates we’re making, and we think you’re going to love it.
- We’ve got new services and add-ons in the works. We’ve been listening to your feedback and considering the ways we can improve our partnerships.
- We’re thinking strategically about The Greenhouse, our hub that we want to fill with resources to help you sell and run your business.
You may notice this announcement posted to our shared Slack channel! All future updates will be posted as well, so you can stay in the loop. (We thought about sending an email, but since we’re all used to keeping up with each other in Slack, that felt like the better option. Plus, who needs more email? 🫠) If you have questions or feedback about an update, you can just chat with us in Slack!
We expect to post new updates once a month or so, but it might vary a bit depending on how quickly we make progress on everything we have in the works.
Partner Guide
The Partner Guide is live! A longtime dream come true, our Partner Guide will have information about our services, our processes, answers to common questions, technical details you may need to share with your clients, and more! Very much a work-in-progress at the moment, we are still excited to make it available to you.
You’ll only find four posts on the Partner Guide currently, but we’ve got over 75 more in the queue! Each time we post a Partner Update, we’ll mention any new posts we’ve added. Here’s what we’ve posted first:
- Our Build Standards
See a breakdown of how we set up our site builds and the items we consider along the way. - Why We Use Elementor
Spoiler alert: It’s because we believe it’s the best option… right now. - I Need a W9 from Valerian
Tax season doesn’t need any more delays. Get easy access to our W9. - How to Change My Payment Method on File
Learn how to add a new payment method via our Partner Portal.
Got an idea for a guide that would be a big help for you or your team? Let us know in Slack! We’ll add it to the list (or, if it’s already there, we’ll move it up!). We know that the more documentation you have access to, the easier it is to sell, grow, and deliver a consistent and amazing client experience!